Operator profile

Own the end-to-end UGC moderation pipeline, including auto-review logic, QA curation tooling, final review queue behavior, and creator feedback ingestion, supporting daily publishing with a one-day review turnaround target. Designed and operate precision and recall calibration systems to reduce false and repeat rejections and improve moderation accuracy across human review layers. Identify and resolve systemic bottlenecks across automation and human workflows, shipping backend and tooling fixes that improve throughput, reduce latency, and increase review consistency. Lead recurring calibration audits and documentation updates to reduce ambiguity between system enforcement logic and human reviewer judgment.

Architected and launched a production AI platform from concept through public beta, designing the full application stack and deployment pipeline. Built a Next.js 15 and TypeScript front end with a Python-backed AI layer, implementing evaluation harnesses to test and iterate on LLM-driven features with measurable baselines. Designed structured AI workflows using retrieval pipelines and tool orchestration, incorporating explicit controls and human-in-the-loop review to improve reliability and reduce model error.

Operated an independent design and technology studio delivering UX, web, and interactive projects for early-stage clients and small businesses. Built high-fidelity web and product prototypes, translating design concepts into functional front-end implementations. Maintained Digitalhous as a boutique outlet while completing a Master of Design and transitioning into AI-focused product and systems work.

Designed immersive VR and mobile internal tools for high-priority learning and operations modules, utilizing user research to drive simulation fidelity. Partnered with ML engineers to prototype AI-enhanced simulations, leading to measurable improvements in task completion via targeted usability testing.

Developed a Unity3D time-study tool deployed globally, contributing to over $1M in annual operational savings per plant. Built WebGL dashboards for factory analytics using custom shaders, reducing data-entry time by 40%.

Led design and development of GeoVoice, a web and VR platform for spatial storytelling, increasing stakeholder engagement by 60%. Developed responsive interfaces and interactive prototypes for geospatial and data-rich tools across web, AR, and VR.

Directed digital projects and creative teams across five venues, ensuring a consistent visual identity and brand strategy. Led the redesign of the ticketing platform, resulting in a 25% increase in conversion rates.